Luminate Health System
Information We Collect
When you use and interact with us through the Service, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Service: We collect Personal Information from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Service or use the Service. Wherever Luminate Health collects Personal Information we make an effort to provide a link to this Policy.
Health Information: We provide services to healthcare providers. For example, we contract with labs to make lab test results available to patients and their healthcare providers. In providing services to healthcare providers, we receive patient health information, including information pertaining to current and prior treatment. Your health information includes Personal Data that is subject to this Policy.
By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Policy. If you provide Personal Data to this Service, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Luminate Health and the authorized third parties referred to herein located in the United States.
Non-Identifiable Data: When you interact with Luminate Health through the Service, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Luminate Health may store such information itself or such information may be included in databases owned and maintained by Luminate Health affiliates, agents or service providers. The Service may use such information and pool it with other information to track, for example, the total number of visitors to the Service, the number of visitors to each page of the Service, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Information: In an ongoing effort to better understand and serve the users of the our Service, Luminate Health often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Luminate Health may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Luminate Health may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Our Use of Your Personal Data and Other Information
Luminate Health uses the Personal Data that we receive from you and our customers in a manner that is consistent with this Policy. We use your health information results to make the results available to you and your healthcare providers. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Service, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Luminate Health and its subsidiaries and affiliates (the "Luminate Health Related Companies") may also use your Personal Data and other personally non-identifiable information collected through the Service to help us improve the content and functionality of the Service, to better understand our users and to improve the Service.
Luminate Health and its affiliates may use your Personal Information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
If Luminate Health intends on using any Personal Data in any manner that is not consistent with this Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.
Our Disclosure of Your Personal Data and Other Information
Luminate Health is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Treatment and Healthcare Operations: We provide your healthcare providers with access to your health information for treatment and healthcare operations as permitted under applicable law. For example, on behalf of lab customers, we make the results of current and prior lab tests available to your healthcare providers for treatment.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Policy.
Agents, Consultants and Related Third Parties: Luminate Health, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements: Luminate Health may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Luminate Health, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability.
Links to Other Web Sites
Social Media Features and Widgets
Luminate Health takes reasonable steps to protect the Personal Data provided via the Service from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Service may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Luminate Health via the Internet.
In addition, we limit Luminate Health's employees and contractors' access to Personal Data. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of your information.
Other Terms and Conditions
Your access to and use of the Service is subject to the Terms of Service.
Luminate Health reserves the right to update or modify this Policy at any time and from time to time without prior notice. Please review this Policy periodically, and especially before you provide any Personal Data. This Policy was last updated on the date indicated above. Your continued use of the Service after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy.
Access to Information; Contacting Us
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Service. You may also update your Personal Data from your profile page through your online account.
Please also feel free to contact us if you have any questions about this Privacy or our information practices.
You may contact us as follows: [email protected] or through your account online on the Contact Us page.